Policies and Shipping
100% SATISFACTION GUARANTEE ON INTERNET SALES
Your satisfaction is guaranteed. Return any unsatisfactory item within 30 days of the invoice date for credit to your account, exchange, or adjustment. Please see instructions for returning merchandise under "Return Policy" listed below. E-mail us at firstname.lastname@example.org or call toll free 1-888-283-5846 if you have any questions or we can be of assistance.
SHIPPING CHARGES (Continental US only)
Orders usually ship one business day after being placed unless the item is coming from one of our other locations. Items coming from another location or our wharehouses may add 1-2 weeks handleing time. If an item is not currently available you will be notified by e-mail or phone.
3 Days (weekdays)
1 Day (weekdays)
Up to $50.00
$150.01 and over
Please note that some items may be subject to additional shipping charges because of size or weight.
We are glad to ship orders to all U.S. Military APOs and FPOs. For added assurance, we ship all (APO/FPO) packages as insured Priority Mail.
International orders to Canada only will be shipped by United States Postal Service. You will be notified of shipping charges before the shippment goes out.
We will contact you via phone or email to let you know when your in-store pickup order is ready. Because of shipping and handling some items may still contain additional charges.
These charges may be reflected as a small price difference.
You are welcome to call the store to verify your items have arrived from other locations or the warehouse.
Items that require assembly - Items that require assembly require additional processing time.
Warehouse Items - Items marked as "In Warehouse" may take 1-3 business days to arrive in our stores, depending on the time of day your order is placed.
ORDERING OVER THE INTERNET
Ordering over the Net is safe and
easy. When you order from Harley’s Bicycles over the Internet, you connect with
our secure server which protects your credit card and personal information.
Netscape users should see the unbroken key symbol when you connect with our
ordering page. If you would prefer to order via FAX, phone, or mail, those
options are available.
Shortly after placing your order on-line, you will receive an e-mail confirmation of the order you entered on-line. Some quantity discounts, free shipping on certain Internet specials, and shipping costs on orders may NOT be shown on this confirmation, but WILL be reflected on your final invoice.
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order. You will be notified by e-mail if any items are backordered.
If there’s a problem with something
you purchased from us, you can either bring it to our store or ship it back.
Ship returns via Ground UPS or insured US Mail (we do not accept CODs) to:
Returns c/o Harley’s Bicycles
629 North Main Street
Hutchinson Kansas 67501
With all returns, please include your name, shipping address, credit card number and expiration date, copy of your invoice and an explanation of what you want done with your return - i.e. credit your account, exchange for another item etc.
We will refund shipping costs when the Items was miss shipped . The Customer will be responable for all shipping and handling in every other case.
Merchandise returned that appears used will be
subject to a restocking fee. (Labor fees are not refundable, i.e., custom built
Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or e-mail.
PRICES AND INFORMATION
This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. And we strive for similar accuracy and timeliness with the other information we offer here.
We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail. They will be promptly corrected with in 24 hours of you bringing it to our attention. We reserve the right to withdraw incorrect prices that are in error.
Retail Store Return Policy
BICYCLE RETAIL STORE'S RETURN POLICY
1. Refunds must be made within 30 days with a dated cash register receipt.
2. BICYCLES AND FITNESS EQUIPMENT
ARE NOT RETURNABLE FOR REFUND. You may exchange bicycles and fitness
equipment for 14 days if still in new condition. Exception: Bicycles
purchased as a gift and noted as such, at the time of purchase on the invoice
are returnable for 14 days.
3. You may exchange merchandise for up to 180 days for other merchandise or a Gift Card.
4. Only New, Unused merchandise will be accepted for a full value return. A 20% restocking charge will be made on any used merchandise or items that are missing the proper packaging.
5. Defective merchandise will be handled according to the manufacturers warranty.
6. All sales are final on opened auto racks, tools and clearance merchandise.
7. Gift Cards are not returnable for refund.
8. Refunds over $50 not paid by credit card will be paid by company check within 30 days.
A minimum of 20% payment is advance is required to hold merchandise on Lay-A-Way.
The 20% Deposit on a Lay-A-Way is not refundable if bicycle is cancelled. You may apply it to
another bike within 90 days. The Maximum Lay-A-Way period is 90 days.
We currently are not able to accept international orders. Harley’s Bicycles is committed to preventing online credit fraud and is a member of the Worldwide E-Commerce Fraud Prevention Network.
The Collection and Use of Personal Information
Personal information is data that can be used to uniquely identify or contact a single person.
What personal information we collect
When you create an Harleys Bicycles account on our web site, or apply for credit, or purchase any product, register for a class at a Harley’s Bicycles Retail Store, or participate in an online survey, we may collect a variety of information, including your name, mailing address, phone number, email address, contact preferences, and credit card information.
When you share your content with family and friends or send gift certificates and or products, or invite others to join you on Harley’s Bicycles forums, Harley’s Bicycles may collect the information you provide about those people such as name, mailing address, email address, and phone number.
How we use your personal information
The personal information we collect allows us to keep you posted on Harley’s Bicycles latest announcements, and any upcoming events. It also helps us to improve our services, content, and advertising. If you don’t want to be on our mailing list, you can opt out anytime.
From time to time, we may use your personal information to send out important notices, such as communications about your purchases and changes to our policies. Because this information is important to your interaction with Harley’s Bicycles, you may not opt out of receiving these communications.
We may also use personal information for internal purposes such as auditing, data analysis, and research to improve Harley’s Bicycles products, services, and customer communications.
If you enter into a sweepstakes, contest, or similar promotion we may use the information you provide to administer those programs.
Collection and Use of Non-Personal Information
We also collect non-personal information - data in a form that does not permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it:
If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.
Cookies and Other Technologies
If you want to disable cookies, check with your provider to find out how to disable cookies. Please note that certain features of the Harley’s Bicycles website may not be available once cookies are disabled.
As is true of most websites, we may gather some information automatically and store it in log files. This information could include Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit pages, operating system, date/time stamp, and clickstream data.
We use this information to understand and analyze trends, to administer the site, to learn about user behavior on the site, and to gather demographic information about our user base as a whole. Harley’s Bicycles may use this information in our marketing and advertising services.
In some of our email messages, we use a “click-through URL” linked to content on the Harley’s Bicycles website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.
Pixel tags enable us to send email messages in a format customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.
Disclosure to Third Parties
At times Harley’s Bicycles may make certain personal information available to strategic partners that work with Harley’s Bicycles to provide products and services, or that help Harley’s Bicycles market to customers. it will not be shared with third parties for their marketing purposes.
Disclosure to Others
It may become necessary - by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence - for Harley’s Bicycles to disclose your personal information. We may also have to disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.
We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party.
Protection of Personal Information
Harley’s Bicycles takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.
Harley’s Bicycles uses internet based online services such as Smartetailing, harleysbicycles.com and MerchantOS point of sale systems which use Secure Sockets Layer (SSL) encryption on all web pages where personal information is collected. To make purchases from these services, you must use an SSL-enabled browser such as Safari, Firefox, or Internet Explorer. Doing so protects the confidentiality of your personal information while it’s transmitted over the Internet.
When you use some Harley’s Bicycles websites or post on a Harley’s Bicycles forum or social networking service, the personal information you share could be visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to submit in these instances. For example, if you list your name and email address in a forum posting, that information is public. Please take care when using these features.
Integrity and Retention of Personal Information
Access to Personal Information
For other personal information, we make good faith efforts to provide you with access so you can request that we correct the data if it is inaccurate or delete the data if Harley’s Bicycles is not required to retain it by law or for legitimate business purposes. We may decline to process requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. Access, correction, or deletion requests can be made through the contacting us.
We do not knowingly collect personal information from children under 13. If we learn that we have collected the personal information of a child under 13 we will take steps to delete the information as soon as possible.
Third-Party Sites and Services
Harley’s Bicycles websites, and emails may contain links to third-party websites, products, and services. Our products and services may also use or offer products or services from third parties. Information collected by third parties, which may include such things as location data or contact details, is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties.
Harley’s Bicycles’ Commitment to Your Privacy
To make sure your personal information is secure; we communicate our privacy and security guidelines to Harley’s Bicycles employees and strictly enforce privacy safeguards within the company.
We appreciate your business.