FAST 48 Hour Service
We know your bike is your soul mate! Don’t suffer from separation anxiety! Bring your bike in for service and we’ll get the two of you back together so fast you’ll wish you had more time apart!
*Guarantee assumes all parts needed are in stock when the bike is dropped off. If we have to order parts, clock starts as soon as we have the parts. Business days are considered Monday-Friday and exclude holidays.
Kids Trade Up
When it comes to kids bikes, fit and safety are more important than ever. With an improper fit, children are at risk to lose control. Low quality bikes are simply not designed to stand up to the wear and tear kids put them through, resulting in an unpredictable and dangerous ride (just think if the brakes on your car worked "Okay, some of the time"). So how do you keep kids on the right bike without breaking the bank?
Purchase any new kid's bike from our store (size 12” through 24"), and you can trade it up later to a larger size! !
Coming to a Trek for the first time? No problem!
* New bike purchase must be towards a larger size, can not trade "down" or replace the same size. All Trade Up bikes will be subject to an inspection which will determine any necessary repairs and credit will be adjusted accordingly, bikes must also be cosmetically appealing and rust free. Only bikes purchased from the Harley's Bicycles are eligible to participate in the Trade Up program. Juvenile bikes, sizes 12" - 24" are eligible. Sorry, Trek Trikesters, MOD's, and all BMX bikes are not included in the Trade Up program. All original accessories must be included (or replaced) prior to Trade Up.
** Working Condition is described as: A safe and functioning bicycle where as tires have no less then 50% of tread remaining and tubes must hold air; overall bike is cosmetically appealing and rust free; no stripped nuts, bolts, or allen keys; brakes and pads stop bike adequately; drivetrain components are in working order; wheels are true and spokes are in good condition. All non-Trek branded bikes wishing to be used in the Trade Up program are subject to an inspection verifying that the bicycle meets these requirements.
We reserve the right to refuse any bike we feel has been modified or damaged, mechanically or cosmetically, in such a way that it is no longer fit to ride.
Comfort Guarantee on Accessories
“30 DAYS TO LOVE IT OR BRING IT BACK”
When you shop with Harley's Bicycles know that we want our customers to be satisfied. This 30-day window allows you to truly evaluate the product in real world conditions to determine if the product is really right for you. If it didn’t meet your expectations, just bring it back and we will find the right product for you. Items purchased may be exchanged for a different product and any price difference will be applied to a gift card.
Bicycles and wheels: Simply not comfortable on your new bike? Let’s schedule you for a “re-fit” and we can discuss the best course to getting you comfortable and riding pain free. Maybe it’s a different bike that is better for you. We will gladly exchange for a different bike. Any price difference will be applied to a gift card. Our 30 Day Guarantee is not intended to be a rental program. We do have rental bikes and wheels.
Bontrager Clothing, Parts and Accessories: Bontrager makes some of the best aftermarket products including helmets, shoes, seats, tires, and clothing. Purchase any of these and know we will gladly exchange or refund your purchase if not satisfied within 30 days of the date of purchase. The only exception is original equipment that is included as part of the bike specification.
Any Other Harley's Products: Purchase any of these and know we will gladly exchange your purchase if not satisfied within 30 days of purchase. Just bring it in and we can find the right product for you. *We reserve the right to decline excessively used or abused returns.
Life Time Frame Warranty
The Harley's Bicycles gives the original retail purchaser of nearly all bikes a lifetime warranty on the frame. This warranty is against factory defects, not accidents or stupidity (misuse, abuse, or neglect). However, if you damage your bike frame by trying to do a somersault off the roof of your house (obviously not a factory defect), Trek has the Trek Care Loyalty Program that will help you replace a non-warranty damaged bike frame at a discount.